FAQ

SHIPPING & DELIVERY

Do you ship internationally? 

Yes, we do! We use the French postal service (La Poste). The shipping is done within a period of 2-3 business days from the total reception of payment. You will receive a shipping notification the day that your order is shipped. We provide a regular shipping option (which does not provide a tracking number), and an express shipping option. Please refer to the next section for the delivery times of each option, depending on your location.

To ensure the lead times can be met, you should check that you have provided complete and accurate information concerning the delivery address (such as road number, building number, access codes, names and/or interphone numbers, etc.). Inaccurate information may result in longer delivery times or re-shipments.

I placed an order! When will I get it?

Once your order is placed, we ship it from our Paris office within a period of 2-3 business days from the total reception of payment. We provide a regular shipping option (which does not provide a tracking number), and an express shipping option with tracking. 

For regular shipping (no tracking number is provided):
- Domestic orders (France) usually arrive within 2-3 business days after the shipping date,
- European orders usually arrive within 7-15 days after the shipping date,
- International orders can take anywhere between 15 and 30 days after the shipping date, depending on customs.

For expedited shipping (which provides a tracking number):
- European orders are delivered within 5-7 business days after the shipping date,
- International orders are delivered within 7-9 business days after the shipping date.

Please note that for international orders, Draw Me a Song is not responsible for any international customs or taxes that may be imposed. Please check with your local customs office about rules and regulations that may apply to you. 

My poster was curled up after I removed it from the shipping tube. How do I fix it?

Since your poster has been rolled up in a tube for quite some time, it may remain a little curled inwards on itself once you open it. There are many ways to fix this: 1- You could unroll the poster and place some heavy books on each end, and allow it to sit for a few hours, 2- You could curl the poster around the shipping tube in the opposite direction, secure it with rubber bands, and allow it to sit for a few hours, 3- You could pop the poster directly into a frame!

My poster arrived damaged. What do I do?

We pack our big prints in sturdy cardboard tubes, and our small prints in thick cardboard envelopes. However, if your order got damaged on its way to you, please email us a clear picture of the damage at contact@drawmeasong.com within 15 days of receiving it, and we’ll be happy to send you a replacement!

Can I return my poster(s) and be refunded?

Yes! A full refund of the purchase price will be made upon receiving the unused merchandise in the same condition in which it was shipped. Please note that the shipping costs are non-refundable.

SHOP & PRODUCTS

Do you sell framed prints?

We do not sell framed prints at the time. But we designed our prints in standard sizes, so that they fit into frames that can be purchased anywhere! A2 prints are 59.4 x 42 cm (approximately 23" x 16.5"), A3 prints are 42 x 29.7 cm (approximately 16.5" x 11.5"), A4 prints are 29.7 x 21 cm (approximately 11.5" x 8"), and postcards are 15 x 10 cm (approximately 6" x 4").

I'm not sure what size to get. Help!

We've put together a little guide to help you visualize the actual size of the posters. (Note: We do not sell framed posters)

Do you sell other products?

We sell prints, postcards and notebooks for now, but we're hoping to expand our product range soon!

How do I find out when you release new posters and merchandise?

You can follow us on Instagram, Facebook, Twitter & Pinterest, or sign up for our newsletter (below) and you'll be the first to know about our new products!

Will you produce a custom poster for me with a song I choose?

We do not offer customized posters at the moment. You can still email us your request at contact@drawmeasong.com, and we'd be happy to discuss it with you.

Do you do commissions for professional projects?

Yes, we are open to taking commissions for projects in advertising and merchandising. Email us your request at contact@drawmeasong.com.

I own a store/website and would like to sell Draw Me a Song products in it. Who should I contact?

That's awesome! We'd love to hear about it. For all wholesale inquiries, please email us at contact@drawmeasong.com.

Who is behind Draw Me a Song? 

Our team is tiny but feisty! We are two little women: Nour is the little woman creating the prints: she works as an independent illustrator and designer, while traveling indefinitely (you can follow her nomadic adventures on her Instagram, or her travel blog Watch With Glittering Eyes). Chloé is the little woman in charge of logistics, customer service and shipping. 

Do you have permission to sell artwork containing song lyrics? 

Yes. For each poster in the Draw Me a Song shop, we've acquired a license beforehand from the music publisher(s) of the song in question.

How do you make your designs? What software and tools do you use? 

Nour uses a combination of manual and digital illustration, resulting in mixed-media artworks. For the digital elements, she uses Adobe Photoshop CC, along with a Wacom Bamboo Tablet. The brushes used on Photoshop are the standard ones, and the textures are either stock images or handmade textures, used with blending modes and opacities. The handmade elements are mainly done with gouache, markers and colored pencils.

Where do you get your inspiration to draw each song? 

Coming up with a visual interpretation for a song is very fun but can also be really difficult and challenging! After initially getting the rights for the song from its music publisher(s), a thorough research is done to identify the musical genre, meaning of the lyrics, era in which the song was written, its social and cultural context, its place in the musical movement it belongs to, and the identities of the artist(s) and songwriter(s). The visual codes and typographic/design styles that are proper to each musical genre or artist are also taken into consideration. A long sketching process then takes place, with lots of trials and experimentation with different visual concepts, compositions, typographic layouts, and color schemes. After that, a final sketch is chosen and scanned, and then digitally/manually produced as a final visual. Depending on the song, the sketch sometimes needs to be approved by the publishers in question before it is finalized.

Can I write about Draw Me a Song on my blog and post your images? 

Of course! We are always happy to have our artwork featured on your website or blog, as long as you link back to www.drawmeasong.com, and that you do not modify or crop the images. We'd also love to receive the link to your post! So make sure to email it to us at contact@drawmeasong.com.

Can I interview you for a blog feature or publication? 

Absolutely! For all press requests, email contact@drawmeasong.com or nour.tohme@gmail.com.

Can I use your artwork as my avatar or profile/cover picture? 

Sure! As long as the Draw Me a Song copyright is there. It's already present on the bottom of our artwork on our website. So basically, just don't crop or modify the images when you put them as your profile/cover pictures. You can also add the copyright as a caption when you post. 

Have another question we didn't answer above? Please feel free to contact us and ask! contact@drawmeasong.com.