Shipping & Delivery

YES, WE SHIP WORLDWIDE!

We use the French postal service (La Poste). Once your order is placed, we ship it from our Paris office within a period of 2-3 business days from the total reception of payment. You will receive a shipping notification the day that your order is shipped. We provide a regular shipping option (which does not provide a tracking number), and an express shipping option with tracking. 

For regular shipping (no tracking number is provided):
- Domestic orders (France) usually arrive within 2-3 business days after the shipping date,
- European orders usually arrive within 7-15 days after the shipping date,
- International orders can take anywhere between 15 and 30 days after the shipping date, depending on customs.

For express shipping (which provides a tracking number):
- European orders are delivered within 5-7 business days after the shipping date,
- International orders are delivered within 7-9 business days after the shipping date.

To ensure the lead times can be met, you should check that you have provided complete and accurate information concerning the delivery address (such as road number, building number, access codes, names and/or interphone numbers, etc.). Inaccurate information may result in longer delivery times or re-shipments.

Please note that for international orders, Draw Me a Song is not responsible for any international customs or taxes that may be imposed. Please check with your local customs office about rules and regulations that may apply to you. 

PAYMENT

We accept payments with Visa, Mastercard, American Express, Discover, and Paypal. If you would like to get in touch with us about a different billing method, please feel free to contact us.

RETURN POLICY

Unused orders may be returned within 7 days of receipt for a refund. Once we receive the returned item(s), we will refund you the full purchase price, excluding shipping fees. Used, opened, and discounted items cannot be returned and refunded.